Frequently Asked Questions

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FAQ

RETURN & EXCHANGE

At Mexximall, we only accept exchanges or returns for the following reasons:

  • Incorrect Item Sent
  • Defective Item

 

Return

  • All purchased, opened and used items or products are strictly non exchangeable and refundable. Returns are applicable on regular priced orders only. Orders made during promotional period or with promotional codes, sale items, accessories, fragrances, face, body and hair care, decorative lifestyle products, are not allowed for exchanges or returns.
  • Kindly email us at mexximall@cos-biz.com within 7 working days from dispatch date with your order number, return item and the reason for the return to check if your item is valid for return. Please refrain from sending the item(s) back on your own accord. You are required to seek for our confirmation prior to returning your order.
  • An email will be followed up on the return/exchange procedures and all local returns should be received by our returns department within an additional 7 working days from the date of the email sent, unless otherwise instructed.
  • Requests for exchanges and returns thereafter will strictly not be entertained.
  • All returned items must be in their original condition; unwashed, unworn, unused and unaltered with the tag intact, packed in the original packaging. Items that do not fulfill the requirements will be rejected duly.
  • The reimbursement details on the delivery charges will be instructed in the follow up email accordingly. The re-delivery cost back to the customer will be borne by Mexximall.

We strictly do not accept exchange of size/type or item to a different item.

 

Incorrect or Defective Item

  • We are committed to providing you with quality products thus ensuring that all items and products are in good condition prior to shipment. We will not be held liable for lost or defective products caused by transportation to customer delivery address and or accidentally damage caused upon receiving. It is highly recommended that you choose a method of shipping with tracking and insurance records.
  • Returns are strictly not allowed for item/product which is clearly in good condition except that external packaging is defected due to delivery.
  • In the event, if you received an incorrect or defective item, kindly take a clear snapshot of the item and email us at mexximall@cos-biz.com together with your order number and reason of return within 7 working days from dispatch date. Please refrain from sending the item(s) back on your own accord.
  • We would be more than happy to proceed with an exchange of the incorrect or defective item. However, we regret to inform you that in the event that the item you originally ordered is out of stock, a full refund will be offered to you.
  • All returned items must be in their original condition; unwashed, unused, unaltered and unworn with the tag intact, packed in the original packaging. Items which do not fulfil the requirements will be rejected duly.
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SHIPPING / DELIVERY

  • Please ensure that you have selected the correct product content/item of your choice, in the correct quantities, sizes, colors or designs prior to checking out on www.mexximall.com. Strictly no amendments are allowed once order is confirmed and received on our ends. This will allow us time to prepare, pack your items efficiently and to minimize errors. We will not be held liable in the event of any wrong options selected (series/sizes/colors/designs/type/etc) or duplicate orders placed by you and strictly no return or exchange is allowed.
  • We do not allow combination of orders under different order numbers so as to minimize errors in the process of delivery. Hence, kindly ensure that all information provided is correct upon checkout to refrain from paying additional charges.
  • Upon payment verification, orders will be processed and shipped out within 2-4 working days (excluding weekends and public holidays), unless otherwise stated.
  • Kindly ensure that your delivery address is correct and in full, including your mobile number to avoid delays or lost parcel during delivery. In the event of any lost parcel, strictly no refunds or re-delivery will be made.
  • A re-delivery fee will be incurred should no personnel is present to receive the parcel or product. 

FREE Shipping for minimum purchase of SGD $60 in a single order, otherwise delivery at a flat rate of SGD $5 (Islandwide*) for orders below SGD $60. Thank you

*Not including islands (eg: Sentosa / Jurong Island) where delivery fees is at SGD $15

We aim to ship out your order within 1-3 working days (Excluding Weekends & Public Holidays).

If there are any delays in your order, we will inform you of the situation and issue.

You may request us for a specific delivery method (e.g placing your parcel in the dry riser).

If no request is made, your order would be placed on your doorstep or any other structure outside. A picture would be taken and submitted to you as proof of delivery.

TERMS & CONDITION

  • All online orders and email enquiries will be attended to within 48 hours, excluding weekends and public holidays. Please refrain from submitting multiple emails within the stipulated time frame of 48 hours as it will only push your current email further up and delay our response to you. Additionally, to avoid emails from directing to spam or junk folders. We strive to attend to all orders and emails as soon as possible on first come first served basis.
  • All payment transactions/verifications will be attended to within 2-5 working days. 
  • All online orders are only accepted through www.mexximall.com

 

  • All prices stated on Mexximall are in SGD $ Singapore Dollars and are strictly final and non-negotiable.
  • Prices are subjected to change without any prior notice.
  • Prices stated are exclusive of postage/shipping fees.
  • Promotional prices will only be subjected to a certain period of time as stated.
  • All discount codes are strictly valid for a certain period of time as stated on any engaged social media platforms. This includes Mexximall's social media platforms.

 

  • By adding item(s) into your shopping cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
  • Please ensure that you have selected the correct product content/item of your choice, in the correct quantities, sizes, colors, type, or designs prior to checking out on www.mexximall.com. Strictly no amendments are allowed once the order is confirmed and received on our ends. This will allow us time to prepare, pack your items/products efficiently, and to minimize errors. We will not be held liable in the event of any wrong options selected (types/sizes/colors/designs/etc) or duplicate orders placed by you and strictly no return or exchange is allowed.
  • We do not allow a combination of orders under different order numbers so as to minimize errors in the process of delivery. Hence, kindly ensure that all information provided is correct upon checkout to refrain from paying additional charges.
  • If you have any discount code, kindly ensure to input the code prior to checking out for the discount to be valid. Strictly no refunds will be made for orders whereby discount codes are not entered at the point of purchase.
  • Upon checking out, you will be directed to the payment page in accordance with your selected payment mode. All payments made via PayPal are immediate and verified automatically. Please refrain from clicking "back", canceling or refreshing the page during payment process as it will mean payments are not synced on our server, and your order may be canceled.
  • By carting out the item, it implies your intention and interest to make a purchase. We will reserve a slot for up to 24 hours for you. In the event whereby no payment is received within the stipulated time frame and orders are canceled, your account can/may be blacklisted from future purchases.
  • All prices are strictly final and non-negotiable upon payment checkout. In the event whereby an item purchased is available on sale thereafter, strictly no refunds allowed. 

Mexximall reserves all rights to accept or reject any orders which do not fulfill the requirements needed.